Refund and Returns Policy for Limotis.xyz – Smart Voice-Controlled Home Appliances
At Limotis.xyz, we are dedicated to providing you with high-quality smart home appliances that enhance your everyday living. We understand that sometimes things don’t go as planned, which is why we have created a straightforward and fair Refund and Returns Policy to ensure that your shopping experience is as smooth and stress-free as possible. Please review the details below for information on how we handle returns, refunds, and exchanges.
1. Returns Process
We want you to be fully satisfied with your purchase. If you are not completely happy with your smart home appliance, we offer a 30-day return window from the date of delivery. To return an item, please follow these steps:
- Contact Us: Reach out to our customer service team by email at info@limotis.xyz or by phone at (360) 378-6907 to request a return authorization.
- Return Condition: The item must be in its original condition, unused, and in its original packaging, including all accessories and manuals.
- Return Shipping: You are responsible for the return shipping costs unless the item is defective or was shipped incorrectly.
Once your return is received and inspected, we will process your refund or exchange as requested.
2. Refunds
Once your return is approved, we will issue a full refund for the purchase price of the product. Please allow 5-7 business days for the refund to be processed and reflected in your account. The refund will be credited to the original payment method used at the time of purchase. Please note that shipping charges are non-refundable unless the product is defective or the return is a result of our error.
3. Exchanges
If you would like to exchange an item for a different product, we can assist you with that as well. Simply contact our customer service team to initiate the exchange process. The item must be in unused condition and returned with the original packaging. You will be responsible for any additional shipping charges related to the exchange.
4. Defective or Damaged Items
We take great care in ensuring our products are in excellent condition when shipped. If you receive a defective or damaged item, please contact us immediately within 7 days of receiving the product. We will provide you with a prepaid return label and either replace the item or issue a full refund, including shipping costs.
5. Non-returnable Items
Certain items are non-returnable, including:
- Products that have been used, altered, or damaged by the customer.
- Items purchased through promotional or clearance sales.
- Digital products or downloads, if applicable.
If you have any questions regarding our return policy or are unsure whether your product qualifies for a return, please feel free to contact our customer service team for clarification.
6. Customer Service Contact Information
We are committed to ensuring your satisfaction with every purchase. If you need assistance with a return, refund, or exchange, please contact us using the information below:
- Street Address: 35 Grove St, Vernon, CT 06066, USA
- Phone Number: (360) 378-6907
- Email: info@limotis.xyz
Our customer service team is available Monday through Friday, 9 AM to 5 PM EST to assist with any inquiries or issues.
At Limotis.xyz, your satisfaction is our priority. If you have any further questions about our Refund and Returns Policy, feel free to reach out to us at any time. We are here to ensure that your experience with our smart home appliances is nothing short of exceptional.